To continue our standard of care, we encourage our patients be involved in their health care and be aware of all office policies.

A Message to Our Patients ...

APPOINTMENTS

 

All of our family doctors, nurse practitioners and health professionals see patients by appointment only. Please call to inquire and schedule your next visit.

 

Book follow up appointments as suggested by your doctor or health professional to ensure continuity of care.

 

If possible, please provide at least 24hrs notice to cancel an appointment, so we can book another patient and decrease wait times.

URGENT CARE

 

We have longer hours of operation on some evenings in case of urgent care needs. We book our urgent care clinics the day of service. Please call your physician's office to inquire as times may vary. This service is for West Champlain Family Health Team Patients Only and Appointments are Required. 

 

Please, do not visit walk-in clinics without first consulting us. By respecting this request, you can rest assured that your physician is always kept up to date on your recent health.

 

In case of an emergency health issue please call 911 or proceed to your nearest emergency room or hospital.

 

 

PRESCRIPTION RENEWALS

 

When you are in need of a perscription renewal, please have your pharmacy

fax us a request and we will handle the rest. Please be aware of your ongoing perscriptions, as our timeframe for renewals is from one to two weeks.

TEST RESULTS

 

We can not give results over the phone. If there are any concerns your practitioner's

office will contact you for an appointment or to reschedule. 

COMPLAINTS

 

WCFHT is committed to responding to complaints about our services, staff and affiliated physicians, in a timely and respectful way. The document below outlines WCFHT's internal complaint procedure and can be downloaded and submitted by email.  

 

WCFHT Patient Complaint Form

If you have any questions feel free to contact your physician's office by telephone. Contact information here.

Are You Looking for a 
Family Physician?

 

There are many options for patients without a current family physican. Please contact the waitlists below for more information.

ONTARIO HEALTH CARE CONNECT

1-800-445-1822

 

© 2017 by West Champlain FHT