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To continue our standard of care, we encourage our patients be involved in their health care and be aware of all office policies.

A Message to Our Patients ...

PATIENT VISITS

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  • Please arrive 10 MINUTES EARLY for all appointments.

  • Travelling up to third floor for appointments can increase your heart rate and blood pressure, and affect the accuracy of these measurements. It is helpful if you can sit and rest for a moment before vitals are taken

  • CHECK IN with a member of reception BEFORE taking a seat in the waiting room. If you do not check in, we do not know you've arrived and you could be waiting longer than needed to see your provider

URGENT CARE

 

Did you know, your physician is charged each time you use VTAC? 

 

Before calling VTAC, please contact the office first and ask for:

 

1)   A same day/next day appointment during regular office hours

2)   An urgent care appointment during after-hours (available weekday evenings and Saturday mornings)

 

Note: your urgent care appointment may not be with your physician; it could be any provider in the group that is working on the day of your urgent issue. The physician group works as a team for after-hours care, and your physician will be kept in the loop about your visit and any follow-up required. 

 

Some examples of the types of appointments for urgent care:

 

  • UTI's

  • sudden respiratory issues from flus, colds

  • rashes, eczema, hives, etc.

  • sudden migraine

  • very recent pains (abdominal, back etc.)

  • tick bites

  • sprains

  • children/babies with sudden illness

 

Extreme situations, such as sudden chest pain, should be seen in the ER

 

 

PRESCRIPTION RENEWALS

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  • Please stay on top of your prescriptions and contact your pharmacy when you are down to ONE MONTH'S supply.

  • Providing sufficient time for your doctor to send in a renewal request ensures that there is no lapse in prescription for you

  • Please bring medication bottles or blister packs at each visit to ensure accurate refills

TEST RESULTS

 

We can not give results over the phone. If there are any concerns your practitioner's

office will contact you for an appointment or to reschedule. 

FORMS

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  • Some forms (e.g. disability tax credit, short or long-term disability, CPP applications, etc.) are not covered by OHIP, and form completion by your provider will have an associated out-of-pocket cost

  • PLEASE advise staff at the time of booking if you require form completion during your next visit, and provide staff with a copy of the form you will need completed upon checking in.

COMPLAINTS

 

WCFHT is committed to responding to complaints about our services, staff and affiliated physicians, in a timely and respectful way. The document below outlines WCFHT's internal complaint procedure and can be downloaded and submitted by email to Claire at c.ullrich@westchamplainfht.com 

 

WCFHT Patient Complaint Form

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WCFHT Complaint Policy

Are You Looking for a 
Family Physician?

 

There are many options for patients without a current family physician. Please contact the waitlists below for more information.​​

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ONTARIO HEALTH CARE CONNECT

1-800-445-1822

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If you have any questions feel free to contact your physician's office by telephone. Contact information here.

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